7.13.25 – APFA LGA Base Brief – More…. MANAGEMENT FAILURES DURING IROPS

Sunday, July 13, 2025

SPECIAL NEW YORK-LGA Base Brief

More…. MANAGEMENT FAILURES DURING IROPS

Over this past weekend, particularly last night, the LGA Base Council received numerous distress messages from Flight Attendants who were left without hotel accommodations, stranded without information from the Hotel and Limo desks, and forced to endure excessive hold times with Crew Scheduling and Tracking. Sadly, these scenarios are no longer isolated incidents, but a recurring pattern whenever the operation experiences disruptions.

While your APFA LGA Base Council shares in your frustration, we must be clear: these breakdowns lie solely with management. They are the ones responsible for staffing and running the hotel booking, scheduling, and support systems that continue to fail you.

Despite promises made under the recent “performance reorganization” — which claimed to be about getting closer to crews to better support them — these operational failures have only become more frequent. Once again, the Inflight team’s poor planning and systemic mismanagement has placed the burden squarely on you.

Here’s what we need from you:

We cannot effectively advocate or escalate without proper documentation from you. To ensure your issue is addressed and to build a strong case for accountability, please follow the steps below:

1. File a CERS Report
   This is essential for formal documentation of any operational, safety, or contract violation.
2. Email Your Crew Performance Manager
   Detail the full situation and how it impacted your rest, duty time, or ability to safely perform your duties.
3. Always CC APFA
   Include [email protected] on all related correspondence so we have full visibility to assist if management fails to act.
4. Submit any Commuter Exemptions or Direct Connect Requests
   Use Comply365 to file where applicable.
5. Follow Up with Us if Unresolved
   If management does not provide a timely or reasonable resolution, reach back out to us so we can escalate.

MANAGEMENT CONTACTS – LGA:

Leads

• Annalise Gomes – [email protected]
• Ann Grossman– [email protected]

Base Management

• Jason Coye – [email protected]
• Waddiana Pierre – [email protected]

Attendance Issues/Points

• Darren Richardson – [email protected]
• Jovani Jackson – [email protected]

Please, always copy: [email protected]

These failures are not acceptable. You deserve support that is timely, humane, and consistent. We will continue to push for accountability — but we need your voice documented to do it effectively.

In Solidarity,

Christian M. Santana
LGA Base President
[email protected]